Privacy Policy

Connectincloud has been offering Business Telephone Systems and Communications Solutions for more than five years and is one of the most valued companies in the UK.

Alright, let’s swing into action and rearrange your piece with the right touch of finesse and clarity.

Collecting Your Data: Connectincloud’s Specialty

Here’s the lowdown on how we handle your data at Connectincloud—no fluff, just the good stuff.

Keeping the Lines Open

When you drop us your details, you’re opening the door to a whole world where we send you top-notch quotes, dial you up for a chat, and fire off emails that could put a spring in your step, business-wise. You’ve got the reins, though. Want to hit pause on our little tango? It’s as easy as tapping ‘opt-out’—or we might take the hint if our dance card’s full.

The Data Processor Gig

On behalf of our clients, we slip into our data processor shoes and strut our stuff to ensure everything is tickety-boo with GDPR compliance. We’re all about that backstage magic, keeping the wheels greased and the lights on.

Gathering Intel

Hit the scene at trade fairs? Check. Attend powerhouse sessions? Check. Skip around our websites? Checkmate. We scoop up info like a bingo caller on a mission. Forms, chats, calls, your digital footprints on our turf (yep, your IP address too)—we’re on it.

Cookie Alert

Psst… our websites are cookie monsters (the good kind). These little crumbs hang out on your computer, so we remember you and your swank website moves. If you’re not on board with a digital shadow, just tweak your browser settings. Tell those cookies they’re not on the guest list.

The Info Treasure Chest

Think of us as info-guardians about everything you, your deal-smashing ways, and our past chinwags. Plus, we might even have a bit of dirt we’ve dug up from public records or our chums in credit referencing. No monkey business; we don’t sell your data. But sometimes, it might photobomb data we buy for a client. It happens.

Why Bother?

C’mon, we’re chomping at the bit to serve our clients and give you the marketing oomph you crave. That’s the whole shebang, keeping promises and picking up when you ring.

And there you have it, folks. That’s how we roll with your data at Connectincloud, keeping it cool, collected, and by-the-book. Keep on shining, we’ve got your back!

When We Share the Wealth

From time to time, Connectincloud might pass your info to third parties. But we only do this if we’ve got some hefty work that needs outsourcing, and we trust these third parties like best pals. They’ve gotta march to the beat of our drum, echoing our orders, hitting the notes just right, and sticking to the law like gum on a sidewalk.

Your Seal of Approval

Now, let’s talk straight—your intel is yours and yours only. We wouldn’t dream of handing it over without your say-so. Your green light is golden, and without that, consider your data as sealed as a jar of pickles.

But Wait, There’s More… The Legalese Lowdown

Okay, sometimes the bigwigs knock on our door—think legal stuff, government nudge-nudges, and all that jazz. If we’ve gotta share your personal intel to stay on the straight and narrow, meet those bookish regulations, or respond to legit government signals, we’ll do it. It’s all about staying clean and playing nice with the powers that be.

And you can bet your bottom dollar that we’ll wield our Terms and Conditions like a knight with a shield, fighting off scams and tackling technical twisters. We’re like superheroes, guarding the fortress of Connectincloud, our beloved clients, and every other soul enjoying our tech haven.

That’s the whole shebang! Connectincloud is buttoned up, zipped tight, and we’ve got your back, rain or shine. Because when it comes down to it, your trust is the blockbuster hit that keeps our world spinning.

Now that we’ve chewed the fat on that, go out there and knock ’em dead! We’ve got all this data stuff under control.

Connectincloud will process personal data during the duration of any agreement and will continue to store only the personal data required for six years after the contract has expired to meet any legal requirements. After six years any personal data not required will be erased.

Personal data is held in the EEA using diverse servers. Some individual information is detained outside the EEA in the US using diverse programmes such as Google Drive and different social media solutions. Each service provider is a signature to the EU/US Privacy Shield. Where data is held in countries outside the EEA where likely we will always first check that the supplier has data compliance certification.

At any point whilst we are in ownership of or processing your individual information, all information subjects have the following rights:

• you have the right to demand a copy of the data that we hold about you.
• you have a right to correct data that we hold about you that is mistaken or unfinished.
• in certain conditions you can ask for the information we hold about you to be removed from our archives.
• where certain circumstances apply you have a right to control the handling.
• you have the right to have the information we hold about you shifted to another organisation.
• you have the right to object to certain types of handling such as direct marketing.
• you also have the right not to be subject to the legal consequences of automated processing or profiling.

If we refuse your demand under rights of access, we will offer you a reason as to why, which you have the right to lawfully confront.

Connectincloud at your demand can ratify what data it holds about you and how it is handled.

You can demand the following information:

• classify the contact details of the person or organisation (Connectincloud)
• Contact info of the data security officer, where appropriate.
• The aim of the handling and the legal basis for handling.
• If the managing data is based on the legitimate interests of Connectincloud or a third party such as one of its clients, data about those interests.
• The groups of individual data gathered, saved, and handled.
• Receiver(s) or classifications of receivers that the data is/will be disclosed.
• How long the data will be kept.
• Particulars of your rights to correct, remove, limit, or object to such handling.
• Information about your right to revoke the agreement at any time.
• How to file a protest with the managerial authority
• Whether the provision of individual data is a legal or contractual obligation, or a requirement necessary to enter into a contract, as well as whether you are appreciative to provide the individual data and the possible penalties of declining to provide such information.
• The basis of individual data if it wasn’t composed straightforwardly of you.
• Any facts and info of automatic assessment making, such as profiling, and any expressive information about the logic involved, as well as the significance and expected penalties of such handling.

To gather what individual data is held, documentation will be needed

Connectincloud will acknowledge the following procedures of ID when information on your individual data is demanded: a copy of your driving licence, passport, birth certificate, and a utility bill not older than three months.

A minimum of one piece of photographic ID mentioned above and a backup document is needed. If we are dissatisfied with the quality, further info may be required before individual data can be out.

All appeals should be made by phoning 02031462222 or emailing us.

In case you wish to file a grievance about how your individual data is being processed by us or our partners, you have the right to complain to our DPO.