CIC’s Contact Centre optimizes customer interactions, streamlining support and enhancing satisfaction across communication channels.
It is more than just customer support. Increase your productivity with our real time data insights, smart routing and excellent connectivity. Zero downtime and and easy collaboration assured. With our Contact Centre you get closer to your customers – wherever they are.
Manage all your contact centre needs on one easy platform with Connect in Cloud Contact Centre. We provide absolute flexibility, scalability along with low maintenance of the cloud with the reliability and security of on-premise call centre solutions.
Business phone systems will let you do this at just a touch of a button, allowing any handset user direct callers to the other staff with ease.
If you have a smart device you’ll be able to listen to your office emails on your mobile phone, laptop or iPad.
A contact centre is the nerve center of customer service operations for businesses of all sizes. For small businesses, having an efficient and effective contact centre can be a game-changer in building customer relationships and driving growth.
Key Features:
Multichannel Support: Our Contact Centre solution enables small businesses to engage with customers across multiple channels, including voice, email, chat, and social media. This ensures that customers can reach out using their preferred communication method, enhancing the overall customer experience.
Intelligent Routing: With advanced routing capabilities, incoming customer inquiries are intelligently directed to the most suitable agent based on factors such as skillset, availability, and customer priority. This helps in reducing wait times and improving first contact resolution rates.
Integrated CRM: Connect in Cloud’s Contact Centre integrates seamlessly with popular CRM systems, allowing agents to access customer information and interaction history in real-time. This empowers agents to provide personalized and efficient service, leading to higher customer satisfaction.
Performance Analytics: Our solution provides comprehensive analytics and reporting tools that allow small businesses to track and measure key performance metrics such as call volume, wait times, and agent performance. These insights enable businesses to make data-driven decisions and continuously improve their contact centre operations.
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Get your Contact Centre service started today with Connect in Cloud! Our comprehensive solution is tailored for small businesses, offering multichannel support, intelligent routing, integrated CRM, performance analytics, and scalability. Elevate your customer service capabilities and drive growth with Connect in Cloud’s Contact Centre For Small Business. Contact us today to learn more and get started!
Welcome to Connect in Cloud Contact Centre Service
Welcome to Connect in Cloud’s Contact Centre Service – your solution for seamless, efficient customer interactions and business growth!
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What we do
Break language barriers, serve diverse customers effortlessly, and expand your reach globally with our multilingual support.
Our skilled and courteous staff ensure exceptional service, building trust and loyalty with every interaction.
We're committed to your satisfaction, providing reliable, efficient support that exceeds your expectations.
Quotation
Benefit from expert advice tailored to your business needs, helping you make informed decisions.
Get a detailed, transparent quote at no cost, ensuring budget-friendly solutions for your business.
Our Benefits
Ensure top-notch service with real-time monitoring and analysis, enhancing customer interactions and agent performance.
Equip your team with the skills and knowledge needed for success, backed by ongoing expert support.
Gain valuable insights into your contact center performance, empowering data-driven decisions for continuous improvement.
Benefit from personalized support and advice, tailored to your unique business needs, ensuring optimal performance and customer satisfaction.
Pricing Plan
£20
/ Package
Includes essential PBX features such as call forwarding, voicemail, auto-attendant, and basic call analytics.
What's included?
*Terms and Conditions apply
£30
/ Package
Offers advanced PBX features including call queuing, advanced call routing, CRM integration, and mobile app support.
What's included?
*Terms and Conditions apply
£40
/ Package
Comprehensive PBX features including video conferencing, call recording, speech analytics, and integration with productivity tools.
What's included?
*Terms and Conditions apply
Need a custom pricing plan?
FAQs
Connect in Cloud's Contact Centre Service is a comprehensive solution designed to help businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. It offers features such as intelligent routing, CRM integration, and performance analytics to enhance customer service and support.
Our Contact Centre Service can benefit your business by improving customer service efficiency, increasing customer satisfaction, and providing valuable insights into customer behavior and contact centre performance.
Yes, our Contact Centre Service is highly scalable, allowing businesses to easily add or remove agents and expand their capabilities to meet changing customer demands.
Yes, we offer multilingual support, allowing businesses to serve diverse customers effortlessly and expand their reach globally.
We provide comprehensive training and ongoing support to ensure that your team is equipped with the skills and knowledge needed for success.
We ensure call quality monitoring through real-time monitoring and analysis, which helps enhance customer interactions and agent performance.
Getting started with our Contact Centre Service is easy! Simply contact us for a free consultation and quotation, and our team will guide you through the process based on your business needs.
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